Privacy notice

Who is responsible?

SoloRealm is operated by Jamie Wardle, trading as SoloRealm.

Email: support@solorealm.app

Joining the waitlist

We store your email address, the date and time of your consent and age declaration, the version of the terms you accepted, and the fact that you joined through the homepage. We then email you a link to confirm the address is yours (if you sign up again before confirming, we may send a fresh link, at most once an hour); you are only added to the list once you confirm. We store a one-way hash of that link, never the link itself, and the time you confirmed. With your consent, we use this information for early-access invitations and occasional SoloRealm product updates. Joining is free and does not create a game account.

To protect the sign-up form from abuse, we keep short-lived counters based on a one-way hash of your email and network address (never the address itself); these are deleted within a day.

To withdraw consent or leave the list, email support@solorealm.app. We handle these requests manually. Withdrawal does not affect the lawfulness of processing before you withdrew consent.

Support and website operation

If you contact us, we receive your email address and the information you include. We use this to answer your enquiry and keep relevant support records. Our lawful basis is our legitimate interests in responding to enquiries and operating a reliable service, or taking steps at your request before entering a contract where applicable. Hosting and diagnostic systems may process technical information, such as network identifiers, request details and errors, to deliver and protect the website.

Existing invited players

For existing testers, we process account details, characters, campaign messages, world records and rules state to provide the game. Campaign information is sent to the AI services needed to generate and resolve play. Please do not put sensitive real-world information into fictional campaign messages. We rely on performance of our agreement with you to provide this functionality and legitimate interests for proportionate security and troubleshooting.

Service providers

Our current service uses Lovable for application hosting, Supabase technology for database and authentication, Google AI services for game processing, Resend to deliver waitlist confirmation emails, and Porkbun for our support mailbox. These providers process the information needed for their functions; joining the waitlist does not itself send your email address to the game’s AI model. We may also disclose information where required by law. We do not sell your personal information.

Keeping your information

If a sign-up is not confirmed, we delete it 30 days after the last confirmation email was sent. We retain confirmed waitlist information while operating the list and until you withdraw consent or it is no longer needed. We keep support and account records only for as long as needed to provide support, run your account, address disputes and meet legal obligations. A minimal suppression record may be retained to prevent further marketing. Removal from active systems may not immediately remove information from routine backups.

Your rights

Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your information and object to processing based on legitimate interests. Send requests to support@solorealm.app. We may ask for proportionate information to confirm your identity. You can also complain to the Information Commissioner’s Office.

Age eligibility

SoloRealm and its waitlist are for people aged 18 and over. Please contact us if you believe we have received a child’s information.